FAQ

How can I place an order?

Find the product you like. Choose your size & Add to basket. Then choose to continue shopping or to go to shopping bag.

 

 

What are the different payment options?

Bank transfer, mastercard and visa.

 

Are there any additional charges with my order?

Shipping costs may be charged.

 

How can I contact Monar.be?

You can call our stores with the phone number mentioned on the INFO - STORES page or send an e-mail to online@monar.be

 

How can I order from abroad?

We don’t ship outside the EU.

 

Can I change or cancel my order?

Yes, orders can be changed or cancelled

 

When can I expect my order to arrive?

Please check your confirmation mail. You will find all information about your chosen shipping partner.

Allow 1-7 working days for delivery.

 

Can I track my order?

Yes, using the tracking number mentioned in the e-mail confirming your order.

 

What happens with my order if no one is home when it arrives?

There are different options depending on which shipping partner you chose.

Mostly you get a second offer the day after.

 

I haven’t received my package yet.

Please contact our customer service at online@monar.be

 

An item is missing from my order

Contact online@monar.be as soon as possible to help you in best way possible.

 

Can I exchange an item?

Yes, exchanging an item is possible.

 

Who pays for shipping when an item is exchanged?

Shipping costs for returning an item are paid by us.

 

Can I return an item?

Yes, you can always return an item up to 20 days after delivery

 

How can I return an item?

Send the goods in their original packaging back to the return address accompanied by the corresponding return form

 

Who pays for shipping when an item is returned without exchanging it?

Shipping costs for returning an item are paid by us.

 

Do I get my money back when I return something?

If you don’t want to exchange the item, your money will be deposited into your bank or credit card account.

 

How and when do I get my money back

After receiving and checking the returned order in a correct way we will transfer the amount back to your account.