Can I change or cancel my order?

Yes, orders can be changed or cancelled

When can I expect my order to arrive?

Dhl is our shipping partner and delivers all packages in most countries within 3+1 days

Can I track my order?

Yes, using the tracking number mentioned in the e-mail confirming your order

Do I get notified when my package is delivered?

Yes, dhl offers track and trace, your tracking number is provided on the confirmation mail

What happens with my order if no one is home when it arrives

If the delivery man came by when you weren’t home, check your mailbox for a note. Was there a holiday in between your order and the delivery?

I haven’t received my package yet

Contact our customer management system

My present is missing from my order, will this be deliverd later on?

Yes, just contact us and we will send it asap.

I have received my present and something is wrong

Contact Monar.be as soon as possible, because something went wrong