Shepherd - (Shepherd Tessan (69210))
The delivery period for the products is +/- 4 working days. International deliveries can be 4 to 7 working days, depending on the courier in the country where the package is sent to.
Shipping in the Benelux is free above a purchase of €130!
For a shipment abroad you pay a fee depending on your location: See shipping rates stated on our check-out page.
If you want to exchange or return an item, you can within 14 days of receipt.
Send an e-mail to firstname.lastname@example.org to announce your return. Please mention your order number, the article number(s) and your bank details (IBAN-BIC). Then you can mail the package to the following return address: Everdijstraat 35, 2000 Antwerp, Belgium. As soon as we have received the package properly, we will deposit the amount paid within 7-14 working days (ex. shipment costs).
Our return/exchange service only applies to articles returned within 14 days of receipt; which have a label attached; in original undamaged packaging; unworn/unwashed; without wear traces; sufficiently franked. Clothing and shoes may be tried on indoors, but not worn outdoors, of course. Please don’t keep our articles in smoke-filled rooms, in the kitchen or in the proximity of pets.
What are the different payment options?
Mastercard, visa, Ideal, Bancontact/Mister card, Kbc, Sofort Banking, Belfius, Ing home pay, Giro Pay, Maestro, Carte bleue and Paypal.
Are there any additional charges to my order?
Shipping costs may be charged. This depends where you package has to be sent to. If you order more than 80€ for shipment to Belgium, Luxemburg and The Netherlands, no shipping will be charged.
When can I expect my order to arrive?
Please check your confirmation mail. You will find all information about your chosen shipping partner.
Allow 4-7 working days for delivery.
Can I return an item?
Yes, you can always return an item up to 14 days after delivery
More info about our return policy can be found here.
Can I change or cancel my order?
Yes, orders can be changed or cancelled if the order has not left our warehouse yet.